Job Summary:
Guides engagement project teams in the implementation of services solutions from project inception through client acceptance. Manages project implementation to ensure client satisfaction with services solution and to meet contractual obligations regarding specifications, quality, costs and timeframes. Builds effective relationships with clients, engagement project team members, other solutions services team members and third party implementation partners to establish a collaborative team environment. Such activities may include the following as well as other duties as assigned:
Principal Responsibilities:
- Establishes project objectives and defines project success criteria in terms of cost, schedule, deliverables, quality and client satisfaction. Obtains agreement from client and key solutions stakeholders.
- Builds comprehensive project work plans using project management software, tools, templates, and techniques.
- Identifies and sequences all activities and dependencies, assesses the need for resources, obtains commitment of resource availability, defines timeframes and establishes milestones.
- Uses formal processes, tools and dashboards to manage project performance. Manages risk to project success by initiating corrective actions. Informs key stakeholders of issues and changes which may impact expected results and successful project implementation.
- Establishes a project communications plan. Manages the details of the project plan and continually communicate implementation progress, challenges and changes.
- Ensures implemented solution meets all technical, quality and reliability requirements.
- Develops a documentation process.
- Ensures client satisfaction with implemented solution by communicating project progress, addressing concerns and managing expectations.
Job Level Specifications:
- Contributes to the effectiveness of practice offering implementations. Supports initiatives to improve quality and efficiency, overall customer satisfaction, drive down costs, and improve services profit margins. Assists in evaluating innovative project management techniques, dashboards, tools and methodologies.
- Knowledge of Offerings within an identified Practice and awareness of other Practice Offerings.
- Supports Practice Leaders and Sales teams in closing services engagements with significant clients. Identifies potential new business opportunities to sales teams.
**Experience**:
Education/Certification:
- BS/BA or equivalent experience. MS/MBA helpful. PMP or process management certification may be required based on solutions focus.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
