Program Manager, Na Customer Trust, Fraud, And

3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years of managing stakeholders in cross-functional project experience
- 2+ years of relevant experience working on fraud or loss prevention within ecommerce/online payments industry

Amazon, the world's most customer centric company, seeks a self-motivated and analytical Customer Trust Manager to analyze and monitor Payment Products activity and remediate identified issues. The position represents an exciting opportunity to be a part of a dynamic and fast paced environment, supporting North America Gift Cards within the global Payments Business.

Key job responsibilities
The position will develop and deliver a roadmap for fraud detection, prevention, and response related projects for NA Gift Cards. The individual will serve as an advisor to and work directly with the business owners, legal, and customer service teams to provide guidance on fraud and abuse involving gift cards. The role will be responsible for monitoring payment activity across payment channels as well as identifying new patterns indicative of fraud and abuse in order to mitigate risks and unintended use cases involving Amazon.
- Thoroughly deep dive issues using a variety of tools to provide meaningful and concise summaries that inform stakeholder decisions.
- Liaise with customer service, legal, tech teams, and other internal and external stakeholders to mitigate fraud and abuse.
- Provide regular updates to Gift Cards leadership and business team on metrics, successes, and failures of initiatives through regular business reviews.
- Develop and optimize new and existing monitoring systems, tools, and SOPs ensuring efficient and timely outputs.
- Act as primary point of contact in resolving escalations relating to Payments activity ensuring a customer-obsessed response for both internal and external customers.

San Jose, CRI
- Experience working in a matrixed organization