A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.
**Role: What will I be doing?**
**Responsibilities: I want to, and can do that!**
- Conceive, develop, and implement new programs and improve the quality of existing offerings and processes to support the Customer Success organization's strategic goals
- Query Salesforce and analyze data to identify trends and report metrics
- Understand how a professional services organization works and offer ideas to develop new methodologies in support of our operating model
- Establish "The Definition of Done" for project tasks and manage expectations for stakeholders, points of contact, and the M&S Team lead
- Champion and manage multiple critical initiatives, collaborate across wide range of team members, maintain attention to quality and detail (good enough won't fly here); hold yourself accountable to the expectations you set;
- Represent and advocate for the organization in cross-functional initiatives and discussions
- Keep in close touch with the Manager for the assigned tasks; communication is 80% of your success
**Requirements**:
- 5-8 years proven experience in project and program management, either supporting or delivering for a professional services organization
- Certified scrum master with experience working with JIRA
- This experience must include the management of expectations and duties beyond the basic precepts of project or program management
- Must understand the customer life cycle, what customers expect from a professional services team, and how professional services organizations should care for their internal resources and customers
- In-depth understanding of how organizations support and services work in a SaaS model
- Project/program management certification, systems engineering, customer success management, or ITIL certification, a plus; certification in quality management is also a plus (such as Six Sigma, Lean Six Sigma)
- Solid understanding of continuous process improvement and change management principles
- Ability to self-direct and identify and implement tasks and initiatives with little managerial oversight
We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
