3+ years experience in program or project management
- Bachelor's degree or equivalent experience
- Intermediate to advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask
- Proven customer experience intuition; demonstrated success in creating innovative solutions for complex customer problems
- Consistent delivery on commitments - great organizational skills with exceptional follow through.
- Proven written and verbal communications skills with demonstrated ability to interface with management and peers, specific strength in influencing decision makers and managing expectations.
Job summary
Do you want the opportunity to positively impact the employee experience of 1500 Amazonians across 12 countries?
The Talent Strategy team is looking for a Program Manager with a demonstrated passion for building innovative programs focused on creating and maintaining a positive employee experience.
Success in this role will involve driving cross-functional partnerships to identify, design, and implement workflows that will have direct impact on employee engagement, recognition, career growth, and much more.
Our team's objective is to transform and improve the employee experience.
We are looking for the Program Manager to function as an independent program owner for small to medium size initiatives.
This is a newly formed team that is building out the framework for new initiatives so there is great opportunity for you to take ownership, think with innovation and bring your own perspective.
In this role, you will interact with fast-moving business stakeholders, (Lifecycle Services, Finance, Recruiting, Training and Development, and more).
Your challenge will be to design and deliver optimized programs that support both the employee and manager experience.
You will require strong data-driven judgment, and the ability to innovate with out-of-the-box solutions to Earn Trust and deliver significant impact to business customers.
This includes listening to the voice of the customer and continuously re-inventing existing programs to better serve these customers.
Successful Program Managers within this group are innovators who can pivot quickly, thrive in ambiguous environments, turn unrealized ideas into tactical solutions, and consistently raise the bar for high standards.
Key job responsibilities
- Program Management: Drive program and project deliverables from initiation to delivery, provide strategic direction, escalation management, and deliver regular communications to program stakeholders.
- Deliver Solutions: Design and implement new or modified initiatives to support long term employee and HR business needs; partner with other teams on gap analysis and prioritization of critical employee Lifecycle programs.
- Collaboration: Building cross-functional partnerships, working closely with IT, HR, Legal, and other departments to achieve program objectives.
- Resourcefulness: Set and collaborating on business objectives in order to deliver solutions with the most efficient use of resources and technologies.
- Meticulous organizational skills, high attention to detail, spot-on judgement, and ultimately an unbending predisposition that vigorously advocates for the customer.
- Communication: Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and various white paper analysis
- Measurement: Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for planning and ultimately realizing intended ROIs
- Business Requirements: Facilitate the collection and quality of regional business requirements including deviations and localizations
- Documentation: Building project plans, proposals, trainings, and templates such as project schedules, risk logs, status reports, etc.
About the team
The Talent Strategy team supports Lifecycle Services for employees by creating or improving their onboarding, career growth, engagement and recognitions programs.
Lifecycle is comprised of five services that drives behind-the-scene transactions of over Amazonians around the world: Transfers, Pay Services, Data Management, Exits, and Unemployment.
We believe that employees are key.
Where we are not sure how to prioritize our initiatives, we will always look at their needs first.
- MBA or relevant graduate degree
- Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail
- Demonstrated strategic aptitude; proven ability to define the right business strategy and develop the product roadmap to deliver it
- Demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams acro