5+ years of experience in related positions
- Bachelor's degree in Business, Economics or a related field of study
- Demonstrated success leading project delivery for large, cross functional programs
- Demonstrated record of partnering with and influencing cross-functional teams.
Experience working with engineering teams to define, scope and prioritize program requirements.
- Experience and strong interest in Operations, proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination
- Strong critical and analytical thinking; ability to solve complex and ambiguous problems, and perform cost benefit trade-offs
- Ability to work with and comprehend large & complex data sets, is able to deep dive and build insights based on analyses
- Excellent communication, presentation and persuasion skills; demonstrated success in achieving buy-in for an innovative, bold and strategic vision
- Willingness to roll up the sleeves and do what is necessary to meet team goals
- Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment
- Self-driven, ability to work independently to develop and execute strategies with mínimal supervision
Job summary
Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe?
What would you do to increase trust in an online marketplace where millions of buyers and sellers transact?
How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?
Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions?
Do you like to innovate and simplify?
As a Manager of Program Manager in BRP, you will be responsible
- Define and execute tactical and strategic plans towards achieving the program vision and goals through efficient program management & stakeholder management
- Work with program, operations, and engineering / product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
- Serve as leaders and point of contact for escalated contact resolution for complex problems
- Develop BRP country goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals
- Continuously perform data based analysis to identify issues and report key insights, subsequently building data backed business cases
- Active participation in hiring and building the team & raising the bar in hiring process
- Develop and maintain key relationships with internal stakeholders locally and around the world
Key job responsibilities
- Define BRP goals and metrics for specific stores and programs
- Followup and control performance vs. metrics
- Bring on the "local perspective" to BRP decisions and processes - from our business partners in Amazon and from local best practices
- Propose and manage projects that will contribute for a continuously improved performance of that store
- Handle escalations and store-specific challenges
- Dive Deep and get to the root cause of problems and propose scalable solutions
- Work together with multiple teams to influence prioritization and implement solutions
A day in the life
Our day-by-day include (but is not limited to):
- Using dashboards and raw data to perform analysis that allow us to identify performance deviations and set an action plan
- Meet with Machine Learning and Operations teams to set a plan of action
- Engage with local stakeholders to provide visibility on performance and be informed about business priorities and launches
- Be an active part in the yearly cycles of the company (e.g.
budget and goal setting)
- Master's degree in business, engineering or a related field.
- Experience in building customer-facing payments products
- Experience with Localization, tailoring customer experiences to specific and local customer needs across the globe
- Strong bias for action and be able to work iteratively.
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Excellent written and verbal communication skills.
- Experience using data to illustrate business conclusions
- Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
- Exceeds Amazon's leadership principles requirements for this role
- Exceeds Amazon's functional/technical depth and complexity for this role