Production Support - Azure

Job Description Main purpose:   Be the part of production support team providing support for the client facing application.
Support the production infrastructure related issues.
Well versed with support process like SOP, NOC, Handover/Takeover, following SLA.
Well versed in Document process and incidents, create reports and run books to assist on the operation.
Qualifications Must have skills:   Should have experience in  Azure monitoring and writing query  to get desired results.
Should have experience in creating alerts in  Azure AppInsights Good experience in handling requests for  Azure infrastructure .
Experience working on  Application and Server monitoring  as well as Ticketing tools, ServiceNow, Jira, Jenkins.
Should have hands-on experience on ITSM Incident Management Process.
Must have experience in Handling critical P1/P2 issues in defined SLA.
Establish and maintain timely communications with all Major Incident stakeholders to ensure they are kept informed of Major Incident service improvement status.
Good to have experience in Hosting conference calls (Technical and Business) and facilitate effective incident management throughout the incident lifecycle, in-line with agreed service definitions.
  Good to have skills: Good to have experience in Linux O.S Excellent verbal and written communication skills.
Need to be excellent team player.
Linux AKS