Full-time
Employee Status: Regular
Role Type: Home
Department: Information Technology & Systems
Schedule: Full Time
Shift: Day Shift
**Company Description**:
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Production Control Analyst II will work closely with DevOps, SysOps, software development, customer support, and business analysts to maintain 24x7 production systems and processes.
You will be responsible for:
- Act as primary technical contact during shift for system monitoring, triage and coordination of systems issues, file transmission, and automated processes.
- Troubleshoot and resolve server issues.
- Perform daily and other routine checklists including file transmission, report generation, connectivity checks, file manipulation, and job validation.
- Diagnose and resolve data provider issues as needed. Track open issues and report to customer support, development, and/or clients until resolution is obtained.
- Maintain processes, scripts, encryption keys, credentials and other key information used in file transmission processes. Work with development to modify and/or create new scripts and processes as needed.
- Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information.
- Periodically cover shifts for other team members.
- Perform system maintenance tasks such as service restarts and server patching.
- Ensure new production/feature rollouts are coordinated through Production Control, including any documentation and checklists required.
- Other Duties as Required.
**Schedule: Monday through Friday, 5:00 am to 2:00 pm Central Time. Weekend On-Call rotation required every 7 weeks.**
**Qualifications**:
- At least 3 years' experience in computer operations or related field. Equivalent combination of education and experience may be considered.
- Experience with Windows Server operating systems.
- Experience with Linux administration is desired.
- General knowledge of TCP/IP networks and experience troubleshooting connectivity issues.
- Knowledge or experience with various tools like, Dynatrace, SolarWind, ServiceNow, Jira, SysDIG, VSphere, MSMQ.
- General Experience with Server Virtualization.
- Experience in computer operations.
- Strong attention to detail with routine tasks and checklists is essential.
- General knowledge of health care eligibility and claims data is a plus.
- Excellent verbal and written communications skills.
**Additional Information**:
**This is a permanent home-based role in Costa Rica. No relocation available.**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
LI-GJ1
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.
We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!
The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
Find out what is like to work for Experian and discover the Unexpected!