As a Product Support Specialist for the Loyalty Team this person will take inbound calls from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business.
You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make outbound calls to proactively address the customers issues.
**Your Area of Focus**:
- Provide outstanding customer support to our top MRR clients with their Kareo products and services and troubleshoot the clients technical difficulties with the platform
- Resolve clients issues and questions while working closely with our internal team and external partners
- Provide a positive image for Kareo to customers by cheerfully assisting customers with problems
- Provide training to empower customers to use Kareo to improve their operations as well as
- Work closely with customers to retain their business and build a long lasting relationship
- You will work closely with billing company account managers and will provide support to enterprise customers
- Work cross-functionally with other teams to ensure a positive customer experience
- Help improve Kareo's product and processes by contributing to the development of the departments plans and the strategy using your unique insight into the challenges faced by our clients and acting on our customers' behalf as their advocate
**Your Professional Qualifications**:
- A professional and friendly demeanor for our clients, many of whom have been using Kareo for 5+ years
- Amazing telephone presence and LOVE of talking on the phone.
Yes, love since this is where you will spend the majority of your day
- Excellent verbal and written communication skills, because you will persuade, present and problem solve throughout the day
- Comfort with most things technical especially Salesforce and Microsoft Office products
- Open to learning new things
We are an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.