**BAT is evolving at pace - truly like no other organisation.
**
**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey!
**
**BAT **COSTAR RICA **IS LOOKING FOR A** PROCURE TO PAY ANALYST (CUSTOMER SERVICE)
**SENIORITY LEVEL**:Junior
**FUNCTION**: GBS
**LOCATION**:Heredia, Costa Rica
**ROLE POSITIONING AND OBJECTIVES**
This role is part of the procure-to-pay team and will work closely with US and CR users and Vendors.
The role is responsible for focusing on delivering high-quality service and results by providing timely and accurate responses to our internal and external customers for accounts payable.
This person will need to have a comprehensive understanding of business processes, procedures, and information, using this active knowledge to manage order entry, and order/account issues and troubleshoot ongoing questions that resolve customer pain points in a timely manner.
This individual will need to deal well with ambiguity, while also handling multiple ongoing projects and timelines.
This is a customer-facing position, interacting directly with external customers, and partnering with internal BAT teams and cross-functional team members to drive results.
**Reports to**:Procure to Pay Manager
**Reporting Level**:No direct reports
**Geographic Scope**:US
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Acts as the primary liaison with BAT users.
- Communicates clearly and professionally by phone and written correspondence for invoice status
- Educates and informs the customer of various processes and directs customers to appropriate resources
- Handles internal and external inquiries, claims, and complaints; interprets policies and regulations, investigates problems; and communicates with other departments and providers to research and resolve issues, identify, and implement service solutions
- Improves customer satisfaction by identifying patterns of problems and barriers to solutions.
Provides insight to resolve problems
- Excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
- Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
- Demonstrated attention to detail to prevent errors in work and flexible attitude and ability to work within a rapidly growing organization
**CAN THIS BE YOUR FUTURE ROLE?
**
- Are you English fluent?
- Are you passionate about customer service?
**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**
- 2+ years of customer service experience
- Advanced English proficiency.
- Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills.
- Handles a variety of inquiries and develops solutions for moderately complex issues.
- Problem-solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices
- Student or bachelor's degree from an accredited university in such fields as Communication, business administration, Accounting or similar.
**BENEFICIAL**
- Accounts payable knowledge is a plus
**WE ARE BAT**
At BAT we are committed to our Purpose of creating A Better Tomorrow.
This is what drives our people and our passion for innovation.
**See what is possible for you at BAT.
**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women's Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies
**BELONGING, ACHIEVING, TOGETHER**
Collaboration, diversity and teamwork underpin everything we do here at BAT.
We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
**Come bring your difference!