Job Summary The Senior Manager, Business Performance Improvement, is responsible for planning, managing, and driving large scale improvement programs. The Sr. Manager partners with functional leaders to understand priorities and plan the project work necessary to meet goals. Actively identifies opportunities for automation and focuses on operational excellence and enhancing the customer experience. Projects range in complexity from continuous improvement to cross-functional strategic initiatives. Propagates a culture of continuous improvement. Responsibilities Be the expert leader in planning, organizing, and executing large scale business improvement programs Partner with VPs and Directors of various functions to identify opportunities and core capabilities that would advance the maturity level of their processes in order to better serve internal and external customers. Scope and develop project plans and business cases. Identify resources, assign work, and launch projects. Lead all phases through initial opportunity analysis through implementation and realization of benefits. Establish metrics and other measurements to capture benefit realization. Manage the production and distribution of performance reporting. Collect and present issues and risks to sr. leadership for awareness, decisions, and action. Coach and direct the performance of project team members regardless of reporting structure. Partner with business technology to build out technology solutions and capabilities. Cultivate a culture of continuous improvement and customer-centric operational excellence through training and change management activities. Manage the strategic initiative portfolio Build and sustain enterprise capabilities and programs such as performance management, intelligent automation, process improvement, root cause analysis and customer relationship management. Develop and improve the portfolio of projects within a given program. Manage a 5-year strategic roadmap for initiatives aligned to achieve corporate goals. Set program and project scope and priorities. Align projects and programs with strategic priorities. Track and report program progress, issues, risks, benefits, costs, etc. Participate in the annual and long term planning process. Participate in recruiting of department resources.
**Requisitos**:
Education And / Or Experience Bachelor's Degree in Management Information Systems, Industrial Engineering, Supply Chain, Finance, or Business Administration. 7 years of experience of leading project teams in process re-engineering and improvement in an external or internal consulting role with heavy customer interaction. Experience with managing a strategic portfolio for large departments Experience in the areas of business process review, business process improvement and re-engineering concepts and practices. Expert level understanding of business improvement methodologies (DMAIC, Lean Six Sigma, etc) Preferred Qualifications Master's Degree 7 years of business consulting experience with client-facing project experience in business process management and improvement Track record of strategic business planning/design for large scale business transformation initiatives Understanding of Sysco's business and organization model and knowledge of category management process Experience with implementing improvements for a shared services organization. Sysco Corporate, Shared Services or Operating Company experience Skills Ability to partner with senior leaders to organize initiatives to deliver on strategic goals Ability to plan and manage large scale initiatives involving multiple business areas using a business improvement methodology Ability to think through multiple alternatives and potential consequences to determine the best outcome. Ability to facilitate large, cross-functional meetings Ability to analyze and design business processes Ability to maintain effective relationships from VP to staff level associates. Excellent consulting, cross-functional leadership ability to influence leaders. Develop executive ready presentations Executive presence Challenges status quo; identifies new approaches and spots untapped opportunities. Prioritizes opportunities and develops actionable strategic plans. Proactively engages with the team to ensure the understanding and execution of changes. Works productively across the enterprise and partners with others to achieve shared goals. Involves key stakeholders in designing changes and effectively overcomes resistance to new approaches before taking action. Builds strong relationships with customers based on mutual success. Identifies and communicates risks and creates mitigation plans Uses facts and selects approaches that will work and have the greatest impact. Regularly reviews deliverables, problems and performance metrics with the team and key stakeholders. Relentlessly focuses on execution; holds people fully accountable for delivering their commitments. Coaches people and provide
