Process Engineer - Intermediate

**What you'll do**- Assess the feasibility of process improvement opportunities following a multidimensional approach, including but limited to financial (costs and expected benefits), technical, and compliance aspects.- Prioritize process improvement opportunities by creating inventories and evaluating the maturity level.- Design and document new processes outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.- Describe the current state of a process (as-is) by mapping workflows (end to end) at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories.- Periodically evaluate existing metrics and KPIs and propose new ones as required.- Lead the implementation of proposed solutions by coordinating with business and technical teams.- Track the benefits realization of process improvement initiatives.- Report process improvement outcomes to stakeholders regularly.**What experience you need**- University degree in Industrial Engineering- 2+ years of process improvement experience in the services industry.- 1+ years of experience using BI tools such as Looker, Spotfire, Tableau, etc.- 2+ years of Hands-on practice experience using the Lean Six Sigma methodology and statistical analysis.- Proficient in English oral and written (B2+ Belt)**What could set you apart**- Green Belt or Black Belt certification- Scrum Certification- Knowledge about RPA and Artificial Intelligence- Experience with the Design of Experiments