Job Purpose and Impact
The Process Deployment Senior Supervisor Credit to Cash (CTC) will define the solutions and processes for new enterprise resource planning systems and ensure the successful deployment of the systems.
In this role, you will lead and develop a team to oversee decision making and problem solving, influence and drive change together with the business, global information technology and corporate function, monitor and review process health metrics and lead process and technology enhancements to drive efficiency and stability.
Key Accountabilities
Lead the team as well as be part of the team, in the implementation of technology and processes for the CTC area to ensure a consistent implementation of system configuration and processes throughout the organization which are reviewed and approved by process sponsors.
Lead the team as well as be part of the team, in enterprise resource planning stabilization activities, partnering with global process managers and global information technology to promote process change and technology adoption in the organization.
Ensure that implemented design and process changes are aligned with the internal control framework and the global process organization.
Lead the team to develop an integrated project plan and ensure organizational readiness and commitment to ongoing enhancements, optimization, and value realization activities.
Lead the definition of deployment objectives and scope, ensure that progress is measured and monitored and act as an escalation point for implementation changes and issues.
Define and ensure enterprise resource planning CTC health metrics are consistently applied across implementations and communicate value captured through optimization initiatives.
Lead and develop a team, coach, and make decisions related to talent management, hiring, performance, and disciplinary actions.
Other duties as assigned
**Qualifications**:
MINIMUM QUALIFICATIONS
Bachelor's degree in a related field or equivalent experience
Strong analytical skills capable of breaking down complex issue to identify key drivers and upstream and downstream impacts
Minimum of four years of related work experience
Two years of supervisory experience
Strong knowledge of SAP Finance concepts and familiar with integration points to other upstream modules such as SD, MM.
Experience in SAP FSCM would be an advantage
Participated as a CTC SME/Process Lead in full life cycle SAP implementations (or equivalent experience) required
Self-starter with good interpersonal and strong communication skills to get to root causes of issues, communicate with IT and other Finance and non-Finance stakeholders; able to influence larger teams, some of whom will not have technology skills
Solid organizational skills to monitor status and progress of projects assigned to team
Fluent in English, verbal and written
Ability to work independently with mínimal supervision
Flexible regarding working patterns, ability to manage multiple assignments in parallel, across different time zones would be required for this role.
Role will be based in LATAM region supporting North America and Latin America finance operations.
Demonstrated experience in the use technology to improve process and controls
Experience of process migration and creation of effective process maps and SOPs is a plus