SMASH, Who we are?We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step. We aim to find the perfect match. As agents, we make sure to pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent, fast.We purposefully move away from the "contractor" or "outsourcing" type of relationship. Our clients don't want contractors or "just a service." Neither does our talent. Our Benefits Work from Home English Academy for Employees and Relative Business Skills Coach – Certifications Discounts with Tech Universities Events and additional Perks This position is Remote to work with a US Company, you will require to have Citizenship or work permit in Costa Rican or Colombian to apply for this role.Responsibilities: Create and embody a culture of "customer-first" in approaching user and business problems, with demonstrated success having shipping experiential products.Develop a strong vision and product strategy for our new experience-based services platform.Own all parts of the product – from vision and strategy to yearly roadmaps to executing on set goals.Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.Write clear and concise product documents to get buy-in and receive investment to build.Work closely with cross-functional teams of designers, engineers, program, and QA to ensure high-quality delivery against product roadmap.Build and maintain relationships across Vivint at a variety of levels from PM to Executive level.Monitor product performance and proactively identify opportunities for product improvements.Identify opportunities for customer testing and drive execution while measuring and reporting results.Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch.Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.Required Skills: Independent in setting a vision, and roadmap, and making decisions along the way, yet deliberate in cascading decisions in all directions (peers, leaders, team members).Experience in developing, launching, and analyzing customer research activities and initiatives.Lead by influence on the product team and across the organization.Inspire our team and convince leadership to rally behind your vision.Develop and drive towards specific goals and KPIs.Demonstrated ability to multi-task and manage priorities, including multiple products.Proven ability to work under pressure to meet deadlines.Ability to communicate across levels of the organization and departments in writing, orally, and interpersonal.Mentor and help develop product managers throughout the organization.Decisive and able to eloquently defend your decisions.Required Education/Experience: Relevant work experience with defining and delivering multiple consumer software products and services.Demonstrates deep commitment to solving customer problems and empathy for the consumer.Has managed subscription-based consumer software products that are deployed at a scale greater than 1M weekly active users.Well-versed in the technical aspects of building software.Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals.Ability to learn quickly.Powered by JazzHR
