Presales TC role - Job Description
Position Description
The Presales Technical Consultant role is aligned to a specific Personal systems (PS), product line and the services associated with that solution. accounts or a set of accounts representing the full portfolio of products, services, and solutions They address customer business needs through the full sales process. The TC role is the source of technical expertise for the PS sales people, and customers. The Presales TC engages other technical resources (Presales organisation, Alliance partners, regional and Divisional resources, etc.) as needed. The Presales Technical Consultant works with the customer's (senior) technology leaders and executive technical decision makers, delivering a high-level of technical/solutions expertise in order to offer the right solution to the customer.
**Responsibilities**:
Corporate / Enterprise and Public Sector accounts.
- Provide technical in
- depth technical presales support to customers and the sales team in on multiple PS product and solution areas.
- Act as trusted advisor solution consultants to customers based on an in
- depth understanding of the industry, and the customer's technical / solution needs and, their unique business strategy and their drivers..
- Build and develop relationships with Influence key technical influencers advisers and, decision makers within the customers IT department, and top executives.
- Actively participate in ongoing account planning with the planning and developing the solution sales funnel together with the PS salespeople and business development people in opportunity analysis, (technical deal qualification and competitive analysis).
- Help PS Sales to achieve/exceed HP revenue and profit goals for the all product line and solutions.
- Proactively promote, propose and help ensure delivery of Personal System's full portfolio Achieve/exceed HP metrics for CEP and Volume Direct revenue and profit goals.
- Recognize and drive attach opportunities for all accessories and services supporting our standard products lineup.
- Proactively promote, propose and help ensure delivery of PS's full portfolio of products, solutions and services to customer and sales account teams.
- Maintain a positive total customer experience (TCE)
- Technically support the PS sales account teams in winning competitive tenders and developing customer business..
- Benchmark Support (support for getting results or benchmark support from inside TC in case of emergency or when a benchmark is not available through standard process)for customer competitive on-site Benchmarks
- Customer evaluations
- Technical qualification and certification in the customer's environment
- Support for customer proof of concept and customer pilots of the HP technology/solution.
- Support the solution Enterprise sales team in creating and proposing the right solution and answering the technical sections and aspects of customer tenders, RFI and RFP customer requests.
- Present new product technology introductions and proactively help customer manage platform and technology rolls.
- Escalating issues appropriately and owning/managing presales issue resolution. Using Impact escalation tool to escalate issue to 2nd level support and working with Global PSG divisions where needed..
- Work with Post sales support teams to proactively handover support of project after successful first pilot and initial rollout of the purchased solution.
- Providing closed-loop feedback to EMEA category and product divisions.
- Responsible for knowledge transfer (i.e. Executive Briefings) to customers
- Responsible for technical support to select CEP customer events.
- Maintain and manage a competitive and appropriate level of technical and professional competence.
- Regular reporting of activity and results.
- Technical/solution training and coaching to the rest of the TC team members.
Knowledge/Skills Required
- Current knowledge of computer client technologies, hardware, operating systems, deployment, and management solutions and services.
- Broader knowledge of the IT industry, technical directions and IT solutions.
- Excellent written and verbal communication skills
- Good presentation skills
- Good level of Technical English
- Good troubleshooting skills
- Ability to search out knowledge and self train on the overall solution..
- Ability to build and maintain strategic customer relationships.
- Ability to deliver professional, billable technical consultancy services