**The Company**:
Quark Expeditions® is the world leader in polar adventure travel. Since 1991, Quark has established a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travelers, the first to take travelers to the far side of Antarctica, and the first to circumnavigate the Antarctic continent with guests. Quark is recognized for its diverse fleet of passenger vessels and offers the widest variety of polar itineraries of any other adventure company.
**The Opportunity**:
The Polar Travel Sales Advisor demonstrates all the competencies and behaviors associated with a high-performing sales culture. This role would be prospecting for new business, upselling, and cross-selling within our existing database of past and current customers delivering results against a quota/target. In addition, this role provides focused support to the outside sales teams and directs marketing efforts with more leads, closed deals, and revenue. Your achievements are directly linked to Quark Expeditions® top-line growth. Finally, this role works closely with the Global Customer Services team and provides exceptional customer service.
**Responsibilities**:
Reach monthly sales targets while driving exceptional customer service KPIs.
Always convert sales leads and opportunities quickly and efficiently while following standard operating procedures.
Upsell and cross-sell available products.
Outbound Relationship calling to travel agents and other prospect lists.
Listen and ask the right questions to discover each traveler's needs.
Always perform with the aspiration to provide a trip of a lifetime and excellent customer service.
Follow all processes in place for a smooth customer journey.
Answer customer post-sales inquiries via phone and live chat outside client services business hours.
Follow and accurately execute the established Sales framework.
Maintain high scoring on call observation/scoring sheet.
Maintain detailed and accurate notes in the Salesforce CRM for a successful transition to the Client Service team.
**Skills and Experience**:
- Minimum of 3 years of front-line sales experience, motivated by revenue targets and service KPIs within a travel or sales environment.
- Ability to take the initiative and expertly direct customer interactions.
- Excellent English communication skills, verbal and written.
- Ability to work varying shifts, weekends, and holidays as required.
- Capable of using a variety of computer programs confidently and efficiently. Experience with different reservation systems and CRM/ Sales Force preferable.
- Strong organizational and time management skills.
- Ability to work in and with a team.
- Proven experience in cross-selling to customers.
- Ability to handle and resolve conflict and guide customers to efficient solutions.
- You need to have the dedication to encourage and be self-motivated.
- "Hunter" mindset with a proven record of success driving sales through a disciplined process.
- A love of sales, customer service & travel.
- Flexible and energetic, able to work independently and in a team environment.
- Resilient with a love of a fast-moving environment.
- Must have a growth mindset and be open to continuous learning.
**Employee Benefits**:
- Competitive salary
- Attractive commissions.
- Health Benefits
- Paid Time Off
- Discounts on travel with Quark and subsidiaries
- A familiarization trip to the polar regions on our innovative cruise ships
We believe people are happier and perform best when they can be their true selves, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
We look forward to hearing from you!
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