Phone Application Advocate - Inbounds Calls

The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting customer service personnel to ensure high levels of customer satisfaction and productivity. The role requires 100% working from the office.

Responsibilities
• Respond to high-volume (50-80) inbound calls daily.
• Work to achieve or exceed all customer experience key performance indicators.
• Provide accurate and timely responses to potential customers.
• Treat all callers with respect and provide a world-class customer experience.
• Adhere to work schedule, assigned daily duties, and work activities.
• Attend all mandatory training and meetings.
• Follow all policies, procedures, and compliance regulations.

Skills and Experience
• English – Spanish Language (Oral and writing 80 % or higher), (B2+ or above).
• 1 year of experience in Customer Service .
• Must have a high school diploma.
• A genuine interest in working with and helping customers.
• Must possess excellent communication skills and involvement.
• Availability to work 5-day schedule with days off during the week.
• Financial background is a plus.