Phone Application Advocate

Job Summary:
The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.

**Responsibilities**:

- Respond to high-volume (50-80) inbound calls daily
- Work to achieve best in class customer service by meeting or exceeding all customer experience key performance indicators such as first call resolution, customer satisfaction survey results
- Provide accurate and timely responses to potential customers; reroute calls to other departments when necessary
- Treat all callers with respect and provide a world-class customer experience
- Adhere to work schedule, assigned daily duties, and work activities.
- Attend all mandatory training and meetings.
- Follow all policies, procedures, and compliance regulations

Skills and Experience:

- English - Spanish Language (Oral and writing 80 % or higher), (B2+ or above).
- 1 years of experience in Customer Service.
- The resource will work on a flexible schedule. Within our Hours of Operations
- Must be available to work on weekends.
- Must have a high school diploma.
- A genuine interest in working with and helping customers.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful, and friendly character.
- Financial background is a plus.