Company Description
With more than 15 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.
In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
**Job Description**:
**Responsibilities**:
- Provide a frustration-free employee experience through operational excellence and timely inquiry management
- Operate as primary resource for employee requests through internal ticketing system (ServiceNow)
- Support cross functional programs between operations, payroll and internal P&C teams, while creating opportunities to transform current processes
- Provide assistance in ad hoc reporting via Excel
- Act as primary point of contact and lead for offboarding employees
- Manage daily administration of employee data in our internal HRIS (SuccessFactors) and various support systems
- Provide local insight on policies, procedures, and best practices for LATAM and South America countries
- Assist with ad hoc projects and priorities as needed
**This role can be based remote anywhere in Costa Rica.
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**Qualifications**:
- 3+ years of experience working in human resources is required, preferably with a background in People Ops or HR technologies
- Experience in a fast-paced, high growth work environment is highly desired
- Experience supporting operational HR programs
- Experience supporting HR functions across multiple countries (US, Mexico, Brazil, Costa Rica)
- Experience with supporting employees through a ticketing software (ServiceNow, Jira, etc)
- Strong experience in Excel
- Bilingual in Spanish and Portuguese is preferred
- A passion for organizational culture, design, the future of work and human-centric People approaches
- Experience working with and optimizing HR platforms/technologies
- Experience with SAP SuccessFactors is a plus
- Excellent written and verbal communication skills
- Friendly, energetic and comfortable operating in a fluid environment
- Must exercise absolute discretion both inside and outside the company
Additional Information
Zscaler's salary ranges are benchmarked and are determined by role and level.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
**What You Can Expect From Us**:
- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity
**Why Zscaler?
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People who excel at Zscaler are smart, motivated and share our values.
Ask yourself: Do you want to team with the best talent in the industry?
Do you want to work on disruptive technology?
Do you thrive in a fluid work environment?
Do you appreciate a company culture that enables individual and group success and celebrates achievement?
If you said yes, we'd love to talk to you about joining our award-winning team.