**Payments Associate - **Santa Ana, Costa Rica**
Are you looking to build a career in the financial services sector?
Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better?
Join Western Union as a Payments Associate.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 people spanning 200 countries and territories.
We believe when money moves, better things happen.
**Better requires process, discipline, and simplification**
Join us as a Payments Associate based in Western Union's Regional Operations Center (ROC) located in Santa Ana You will be responsible for completing day-to-day collection processes and ensuring all work items are accounted for
Conduct outbound calls to customers, negotiate, and collect unpaid debts, processing collection payments and ensure proper posting for accounting.
Complete responses to bank inquiries and disputes by preparing comprehensive case reviews as well as tracking collection payments and follow up on payment arrangements.
You will provide support to all internal and external payment inquiries when necessary, engage payment vendors and submit and track requests for proof of payments from retail agent locations.
Here are some skills, attributes, and qualifications you will have:
- Bachelor's degree or equivalent experience in collections, accounting or similar
- Experience in a similar role with online payments, banking, and debt collection
- Excellent spoken and written English skills (B2 or above)
- Experience with Microsoft Excel and Word
- The ability to take on responsibility and work successfully in a self-motivated environment
- A passion for negotiation and decision-making
- An enthusiasm for working within a team
**Join us, and let's move money for better**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
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