**Job Description**:- 3M is looking for passionate and driven Patient Contact Analyst. Are you ready to be a part of what's next?- This position is responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls.PRIMARY DUTIES/RESPONSIBILITIES:- Review daily the ROs in management review status. Provide feedback to team members in timely manner.-- Support teammates with knowledge gaps, issues and others.-- Partner to determine work priorities, assign responsibilities, support team projects and group work to ensure ongoing team success.-- Collaborate with business stakeholders/leadership team to raise awareness of opportunities identified and suggested solutions for improvement.-- Creating and provide ongoing trainings and team updates within customer service-related areas, such as customer inquiries, systems knowledge and/or order processing issues resolution-- Participate in daily team meetings to discuss state of the business, planned activities, perceived barriers to achieving goals any system issues or suggestions for improvement.-- Conduct Quality Audits and escalate opportunities to the leadership team for review.-- Implement process improvements and/or creative solutions to work processes and toolsSupport the team by taking escalated calls when needed.- BASIC QUALIFICATIONS- At least one year of customer service experience.-- High School Diploma or equivalent.-- Flexible & Adaptable - with schedule, workflow processes and priorities.-- Communicate in English effectively both verbally and in written format C1.-- Capable of multitasking and toggling through 4-5 different systems (dual screens).-- Strong typing skills.-- Operate independently without close supervision.-- Ability to work in a team environment as well as independently-- Ability to maintain confidentiality and exercise discretion in all business dealings.-- Ability to move from one assigned task and contact mode to another, while maintaining a high degree of proficiency.- PREFERRED QUALIFICATIONS- Experience with a dialer in a phone customer service environment.-- Experience with working in an environment where daily goals are needing to be met both individually and as a team.-- Experience using dual monitors.-- Demonstrated analytical and problem-solving skills.-- Experience with NiceIncontactSupporting Your Well-being- 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.- Imagine your future in 3M3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.3M Global Terms of Use and Privacy Statement
