Partner Support SpecialistThis role has been designated as 'Office', which means you will primarily work from an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.You will work independently while using standard protocol to respond to more complex process support issues, proactively assist Partner Delivery Support team and client to avoid or reduce problem occurrence, participates in projects and provide resolution and feedback based on analysis, work as Subject Matter Expert for Channel Partner as per client requirements.**Job **specifics/responsibilities**:It is a daily Schedule from Monday through Friday- Sales Force and SAP knowledge is desired- Typing Skills (min. 30-40 wpm)- Multi-Tasking ability- Internet and Computer Knowledge- Excellent Customer Service skills- Adaptable to different countries and culture requirements- Excellent communication skills specially written English.- Excellent spelling skills in English.- Reliable and Dependable- Ability to work independently and in a team environment- Self-motivated- A proactive and positive attitude- Able to work under pressure- Analytical Skills- Fast Learner- Self Starter- Very well organized person**Education (degree) and professional experience**_ required:_**- 1+ years contract support or operations/support role- ** Advanced english level-**written and spoken**Skills desired**:- SAP / SFDC/ EMDM/ Siebel PRM systems experience is a plus- Experience with SABA- Lean SixSigma knowledge is a plus- Portuguese lenguage is s plus**Personal skills and qualities**:- Ability to communicate effectively across different functions, ideally in multi-cultural environment- Good analytical and problem solving skills- Strong customer service mind-set- Focus on the detail together with ability to assess the big picture- Result-oriented, self-started, able to achieve goals and objectives- Team player, communicative and flexible, quality mind-set graduatescostaricaJoin us and make your mark!We offer:A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it?Then let's stay connected!HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.**Job**:Services**Job Level**:Entry**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories..
