Partner Service Delivery Intern (Costa Rica)This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.At HPE we believe in bold moves, the power of "Yes we can", and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you're looking for an internship or to start your professional career, at HPE you'll be in a position to create and collaborate on projects that challenge and inspire you.**Job scope/summary**:**Job specifics/responsibilities**:- Support partner cases in SFDC- Deliver operational trainings (Ops guide, how to interface with HPE, etc.)- Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end- Ensure a close working relationship with assigned accounts- Ensure assigned partners make correct financial warranty claims where applicable- Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers- Take ownership of partner issues and work to satisfactory resolution- Help to drive operational improvements for assigned accounts- Act as escalation point for all partner escalations- Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers- Develop a very close working relationship with (country/region) channel team**Key deliverables/accountabilities**:- HPE procedures/policies are strictly followed- Labor legislation is strictly adhered**Working relationships**:**Internal**:- Partner Solution Center- GEO/Country/Tower teams- WW Partner Delivery**External**:- Channel Partners Representatives**Education (degree) and professional experience required**:- Current university students- General administrative, reporting or project support related experience is preferable**Other requirements**:- Fluent in written and verbal English- Fluency in other European languages is an advantage**Personal skills and qualities**:- Record of working in a diverse and multicultural environment- Focus on details- ability to check the accuracy of large amounts of data- Ability to work with multiple priorities - multi-tasking- Strong analytical and summarizing skills- Very good communication and presentation skills- Self-motivated- Team player**Technical skills (procedures and documents the employee has to be acquainted with)**:- Very good command of common Office products: Outlook, Word, Excel, Access, PowerPoint, etc.Join us and make your mark!internscostaricaWe offer:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element! Want to know more about it?Then let's stay connected!HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.**Job**:Administration**Job Level**:N/A**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
