With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In Modern Work (MW), we help our customers get productive and stay productive with Microsoft 365 product families.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees.
Come explore diversity at Microsoft!
Microsoft 365 FastTrack:
As FastTrack Partner Manager, you will be expected to build relationships with the relevant stakeholders within your partner organizations and Microsoft to drive the success of this program by executing on Partner Health, Deliver on campaigns and Portfolio Management.
Furthermore, you ensure that the partner is aware of the resources available to them and that the partners feedback and insights are heard and actioned on.
FPM's must understand their partners business and technology needs, decision-making structure, sales and delivery processes, partner satisfaction and anything else that help to establish their status as a trusted advisor and foster strong relationships both with partners and Microsoft field.
Help Microsoft by helping partners transform and grow their business in the M365 cloud by:
- Ensure the partners are compliant with the program while maintaining the partner commitment to the FRP program and contributing to the FastTrack Active Usage and Customer Health targets.
FPM is accountable for delivering against FRP KPI''s and usage targets.
- Use the available resources to identify customers that have opportunities to increase active usage of core workloads that would drive renewals and / or upsell and communicate these opportunities to the partner.
- Deliver on campaigns and growth across FastTrack: Closely collaborate with MWA, FM, FE, SME, MVM and other FastTrack roles to deliver on the overall FastTrack targets and ambitions.
- Represent the Voice of the Partner and Customer by documenting their inputs through the official channels on Success Stories, Case Studies..etc
**Qualifications**:
- Required
- 7 years technical consulting, IT administration, support, project management, customer success management, or related work
OR Bachelor''s Degree or higher