Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Shift: Day Shift
**Company Description**:
**About us, but we'll be brief**
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Experian Consumer Services is looking to hire a Partner Operations Manager for the Experian Consumer Solutions - Marketplace business unit. This position is responsible for providing operational support for our Marketplace partnership team.
**Key Responsibilities**:
- Coordinate and track high impact partner initiatives
- Resolve partner related operational issues in a timely manner
- Prep materials and talking points for partner outreach initiatives
- Develop, document and communicate best practices
- Establish and optimize standardized process and procedures
- Coordinate with account management and data analytics to streamline and automate data reporting integrations and monitor timeliness of data loads
- Account team training on new processes and tools
- Financial administration (invoice issue research, credit processing, reconciliation, etc.)
- Attend product meetings and communicate status of open items and new projects to partner team
- Act as a liaison with cross-functional team members and represent the voice of the partner
- Coordinate contract addendums and other legal administration activities
- Special projects assigned by leadership
**Qualifications**:
- 5 plus years of partner operations experience
- Exceptional project management expertise
- Process development and process optimization experience
- Exceptional data analysis skills and experience making data driven decisions
- Strong attention to detail
- Exceptional written and oral communication skills
- Ability to collaborate and successfully work across a large matrixed organization
- Excellent business operations skills (business analysis, financial/invoicing experience, data file processing, etc.)
- Prefers a highly collaborative, team-oriented work environment
- Self-starter, fast moving, flexible and adaptable
- Strong preference for experience in the financial lead gen industry
- Strong preference for partner relationship management experience
**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**
**Culture at Experian**
**Our uniqueness is that we truly value yours.**
Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._