**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** What you get to do in this role**:
- Resolves routine, general questions and problems submitted by ServiceNow Partners, with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Own and follow through each partner issue until fully resolved. This means working with other business units and teams on complex questions and problems knowing when to engage more senior staff level when required.
- Manage service calls that include contacting the partners, diagnosing problems, and resolving with appropriate internal teams to ensure customer success
- Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
- Partner or sales management direct or indirect experience
- Develops positive working relationship with partners and partner managers
- Provide management with feedback impacting partner programs
**Qualifications** To be successful in this role you have**:
- Excellent communication and interpersonal skills including the ability to interact, communicate and build relationships with senior leadership
- 2-4 years combined experience in the areas of account management or partner/channel management
- Rich and diverse background of sales and partnership management
- Customer service oriented with strong interpersonal skills and ability to positively interact with fast-paced business
- Excellent problem resolution skills
- Should be an expertise in extracting the operational reports and analyzing the trends
- Handles self with highest level of professionalism in all communications
- Highly self-motivated and entrepreneurial
- High energy with the capability to multi-task in a dynamic, rapidly growing organization.
- Ability to communicate effectively with a wide range of stakeholders, from technical resources to senior partner executives; capacity to challenge the perspective of others or manage difficult conversations when necessary
- Must have a collaborative working style and must work well in a team environment
- Preferably having public speaking skill set
JV20
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
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