**Team Manager - Digital Marketing****Qualification**:**Graduate (exclusion**:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**:**Stakeholder/Business Management**:- Provide updates and submit reports related to own area of work.- Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.- Identify & suggest Business improvement opportunities.- Identify & drive opportunities to enhance service delivery & Customer experience.- Identify cost optimization opportunities.- Drive business excellence to add value to client.**Customer Relationship Management**:- Provide information, educate customer, troubleshoot, probe and fix issues.**People/Team**:- Contribute to and participate proactively in knowledge sharing sessions.- Participate and contribute to organizational activities.- Provide work direction and guidance to team members.- Establish systems and procedures in the team.- Groom self and team to support vertical growth.- Allocate work and tasks to the team.- Report to the manager on performance, status and any escalations.- Facilitate and participate proactively in knowledge sharing sessions.- Conduct team building activities to enhance motivation.- Conduct performance appraisals for team members- provide input into the learning and career plans for team members.- Identify training needs of team members and provide coaching support to them.- Conduct process training or refresher training if required.- Review VOC scores, provides feedback and recommend refresher training whenever necessary.- Resignations / Absconder communication to Operations Manager.- Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.- Manage attrition and absenteeism.- Support recruitment efforts for the team.- Conduct knowledge transfer sessions for new joiners in the team.**Must Have Skills**- Speaking English**Good To Have Skills**- After Sales & Service (Tech)**Employee Status **:Full Time Employee**Shift **:Day Job**Travel **:No**Job Posting **:May 01 2024**About Cognizant
