ROLE SUMMARY
Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.
The GBS San Jose Financial Services is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. The organization performs certain Record-to-Report, Procure -to-Pay, Travel & Entertainment, Order-to-Cash and other related activities from regionally centralized locations in San Jose, Costa Rica.
The GBS (Global Business Services) Financial Services - San Jose Procure-to-Pay Invoice Resolution Front Office will be a key player within the P2P organization. This position will be as main contact for local finance and all regions supported by GBS San Jose, performing sensible activities such as accounts payables inquiries and processing, controls related performance, inquiries regarding any issue related to the P2P process (Such as: follow up and posting of pending invoices in system), etc. Also, the P2P Operations Analyst will help Genpact with any problem faced on their different activities and having contact with many different areas within the GBS organization (GL, O2C, Reconciliations, etc.). In addition, this role provides exposure with the Senior Leadership of the P2P organization, enabling the participation in different tasks like monthly aging or metrics reviews, detail process review, executing and guaranteeing excellence on the audit controls related to the process that applies for the P2P organization.
The objective of this role is to enable GBS Procure to Pay to meet their business objectives by providing quality accounts payable analysis and overall business support for Site Leadership, market colleagues and external vendors
ROLE RESPONSIBILITIES
- P2P core process is the processing of Vendor Master Data creation, Purchase Order approval, invoices/credit notes troubleshooting and its related inquires.
- Works of own initiative with guidance and support from Management and more senior colleagues.
- Organizes own workload, prioritizes, and proactively follows up on outstanding items.
- Responsible for end-to-end issue resolution related to Vendor Master Data, Purchase Order, invoices/credit notes in process.
- Maintains and when possible, exceeds metrics and goals.
- Takes initiative in identifying processes and initiatives that fits into our Digital Finance strategy.
- Has strong analytical, process management skills and capability to manage complex/critical scenarios.
- Actively supports our GBS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures and help identifying process improvement opportunities.
- Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations.
- Independently manages formal relationship with key internal stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries.
- Ensure the timely and proper execution of adequate internal controls, understanding our SOP proposing updates when the documentations do not align with our day-to-day processes.
- Takes ownership on every audit request that involves his/her processes.
- Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation.
- Assist the management team and other colleagues as needed.
- Primary vendor master data creation, purchase order approval, invoice/credits processing and resolution and control compliance
- Works towards and maintains agreed metrics and goals.
- Capable to make basic decisions over daily responsibilities.
- Promptly escalates operative and legal issues to his/her manager.
- Interfaces regularly with internal and external customers / vendors to resolve issues.
- Evaluates customer/internal documentation and system information.
- Maintains focus customer service.
- Communication skills (written and verbal) - effectively communicate with internal and external customers and vendors.
- Organizational skills - ability to organize workload, prioritize, and follow up on outstanding items
- Exercises sound judgment abilities
- Good understanding of system functionality and processes
- Attention to detail and ability to work with a high degree of accuracy.
- Prepare basic analysis for external accountants and Corporate Audit
- Participate on organization committees.
- Participate in the delivery of internally developed training.
- Seek opportunities to be mentored by others.
- Operational Transformation support including primary processing, issue resolution and maintaining metrics and goals.
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