**Job Description**:
- The Outbound Analyst position supports the billing process by working to obtain necessary clinical documentation from multiple sources.
Acts as the liaison between customer, 3M KCI, and third-party payer to ensure the order meets regulatory and payer requirements.
Obtain and analyze required documentation for shipping of product and billing of claims.
- PRIMARY DUTIES/RESPONSIBILITIES:Analyze and prioritize work
-Understand and Interpret third party payer benefits and eligibility (online or telephonically).
-Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria.
-Communicate internally and externally to obtain missing documentation required for placement and/or billing.
Could include home health agencies, patients, hospital/facilities, physicians.
-Follow and enforce all Company policies and procedures.
-Develop and manage customer relationships creating loyalty with Clinical Providers
-Meet weekly/monthly/quarterly production expectations based on department priorities
-Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time
-Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment
REQUIRED QUALIFICATIONS:At least 1 year of Call Center experience
-High School Diploma or equivalent.
-Advanced English level (C1)
-Flexible & Adaptable - with schedule, workflow processes and priorities
-Demonstrated customer service skills.
Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
-Demonstrated problem-solving skills.
-Demonstrated ability to work in a team environment, as well as, independently.
-Ability to multi-task and adapt in a fast paced and changing environment
-Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
-Ability to communicate effectively both verbally and in writing.
Preferred QUALIFICATIONS:Two or more years of related healthcare experience.
-Medical terminology
-Understanding of benefits and eligibility for commercial and government payers
- Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially.
To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.- Imagine your future in 3M
- 3M es un empleador que ofrece las mismas oportunidades.
3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.
You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
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