Knowledge of Lean principles and DMAIC methodology
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years of Process Improvements or Project/Program Management Experience
Key job responsibilities
- Work with the leadership team to identify and implement best practices to streamline the Order to Cash (O2C) processes.
- Explore upstream/downstream improvement opportunities and document operating procedures for complex vendors/customers and situations.
- Recognize escalation trends and identify underlying defects and root causes to monitor, improve and deliver on key success and performance metrics.
- Ensure existing policies, procedures, and controllership guidelines are followed.
- Systemically intake, escalate, and triage receivables (collections and cash payments) contacts and issues and follow-through to resolution.
- Partner with upstream business, operations and technology teams to integrate scalable end-to-end O2C processes and solutions.
- Partner and influence business partners and other teams to resolve defects.
- Communicate directly with customers and vendors to resolve current invoice and billing discrepancies for all Amazon's clients to ensure timely and accurate receivables.
A day in the life
**Key Focus**:
- Customer Solutions - Support, Identify and Remove process gaps.
- Stakeholders Partnership - build strong relations among business partners, commercial teams and other Amazon teams to remove barriers and positively impact Amazon's cash flow.
**Major activities performed by this department are related to**:
1. AR Launches.
2. Process Improvements / Automations
3. Controllership
About the team
Heredia, H, CRI
- Experience in MS Access and SQL
- 3+ years of program or project management experience