**BAT is evolving at pace - truly like no other organisation.**
**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!**
**BAT** COSTA RICA **IS LOOKING FOR A** **ORDER TO CASH (ENTRY LEVEL)**
**SENIORITY LEVEL**:Non-management
**FUNCTION**: Finance
**SALARY RANGE**: Competitive salary + excellent benefits + market leading bonus
**LOCATION**:Heredia, CR**
**ROLE POSITIONING AND OBJECTIVES**
As a key player of the finance operations role in BAT Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes. Delivers the service to meet SLAs and KPIs and to ensure positive Voice of Customer feedback.***
**Reports to**: Team leader.
**Geographic Scope**:Mexico region
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Manage multiple customer accounts for delinquency and debt collection efforts.
- Send out past due notices for delinquent accounts or for missed settlement payments.
- Report address changes and maintain files regarding debtors for correct and current contact information
- Ensure compliance with all Global Collection policies and procedures with emphasis to address any local specifics and requirements as needed.
- Ensure Customer ledgers are clean by minimizing aged items, disputes, unmatched credits.
- Achieving individual monthly cash targets
- Developing and maintaining proactive working relationships with the sales and other finance teams.
- Coordinating customer's queries with the relevant departments for dispute resolutions.
- Proactive Customer relationship building, continually seek out ways to improve customer satisfaction, communication & query resolution.
- Negotiate Payments Plans, Solutions & Reconciliations with Risk Assessment.
- Ensure compliance with collections policies and procedures.
**CAN THIS BE YOUR FUTURE ROLE?**
- Do you have experience in Collections, Cash Application, Credit Analyst?
- Are you skilled with MS Excel?
**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- 1 year or more on collections experience in an international environment (cash operations, credit knowledge can be an asset)
- Assertiveness and the ability to use own initiative and judgement
- Excellent communication skills and ability to maintain good relationships both internally and externally
- Should have experience and knowledge in Accounts Receivable (O2C) under Business to Business space.
- Experience of SAP, excellent MS Excel skills will be desirable.
- Be a team player to achieve departmental targets
- Should have an eye to details and work in sync with global processes.
**BENEFICIAL**
- **Salesforce knowledge desirable.**:
- **BPC system knowledge desirable.**:
- **SAP knowledge is a plus**
**WE ARE BAT**
At BAT, we are committed to our Purpose of crafting A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building special capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women's Day Best Practice winner
- Seal Award winner - one of 50 most balanced companies
**BELONGING, ACHIEVING, TOGETHER**
Collaboration, diversity, and partnership underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!