**BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!****BAT COSTA RICA IS LOOKING FOR AN ORDER TO CASH ANALYST (BILLING)****SENIORITY LEVEL**:Non-management**FUNCTION**: Finance**SALARY RANGE**:Competitive Salary + Excellent benefits + Market leading bonus**LOCATION**:Heredia, Costa Rica**ROLE POSITIONING AND OBJECTIVES**As a key player of the OTC team, you will be responsible for the delivery of effective and efficient finance transactional processes. Follow the designed control metrics from a GBS Centre as described in OTC taxonomy. Delivers the service to meet SLAs and KPIs to ensure positive Voice of Customer feedback.**Reports to**:OTC - Team Leader**Reporting Level**:No direct reports**Geographic Scope**:Canada**WHAT YOU WILL BE ACCOUNTABLE FOR**- Ensure compliance with all Global Credit policies and procedures with emphasis to address any local specifics and requirements as needed.- Proactive Customer relationship building continually.- Seek out ways to improve customer satisfaction, communication & query resolution.- Collaborate with other departments to ensure accuracy and deadlines during billing adjustments creations and reporting.- Prepare and present analytical reports.- Other duties as assigned.**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**- 1-2 years of experience in OTC processes (Billing knowledge can be an asset).- Effective communication skills to work collaboratively with partners and team members.- Analytical and problem-solving skills.- SAP knowledge.- Advanced Excel level.- English - at least B2.- Student or graduated of Business Administration, Accounting, or related fields.**BENEFICIAL**- Work proficient in French.- Programming Knowledge.**WE ARE BAT**At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**- Global Top Employer with 53,000 BAT people across more than 180 markets- Brands sold in over 200 markets, made in 44 factories in 42 countries- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations- Diversity leader in the Financial Times and International Women's Day Best Practice winner- Seal Award winner - one of 50 most sustainable companies**BELONGING, ACHIEVING, TOGETHER**Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference!
