Order Processing Specialist

**the position**

You are a highly motivated, passionate, detail-oriented individual who is a team player and strives to attain their professional best. You are (figuratively) flexible, resourceful, have exceptional listening skills, and a positive attitude. You are responsible for processing all circuit and equipment customer sales orders in a timely manner. You deliver information and resolve issues as a priority with accuracy, while developing strong relationships with internal/external customers; these relationships require you to be a Nitel service offering knowledge expert. You have strong customer service skills and are dedicated to going above and beyond for the customer in every situation. You are comfortable in an "all hands-on deck" environment, love solving problems and thrive in a fast-changing culture.

**what you'll do**

You will be responsible for the following actions on all customer requested orders for new and changed services; this includes managing internal and external escalations for pre-order and post-order issues:

- Meet quality, productivity, turnaround time and other expectations
- Maintain an in-depth knowledge of Nitel products and services
- Help ensure continuous improvement of processes and customer service
- Ensure data accuracy of information in order database system
- Build all 'deals' with adherence to department guidelines and processes
- Investigate and respond to inter-department inquiries

**what you'll bring to succeed**
- Experience in a fast-paced customer service role or office work experience with web-based tools and data entry
- Excellent communication skills
- Advanced English Speaker B2+
- Proficiency with Microsoft Office Suite
- Initiative, strong organizational skills, and great attention to detail
- Telecom/Networking Experience a plus but not necessary

**what we believe**
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day