As an Order Management Specialist I at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like inside sales, the sales force, and quote to cash functional teams.
**In this Role, Your Responsibilities Will Be**:
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems. Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it ensuring our ability to book, deliver, and collect.
- Act as the primary contact for the customers through different communications channels, working side by side with the inside sales, sales force, factories and other quote to cash teams.
- Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience.
- Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, confirming customers are well-advised.
- Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.
- Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.
- Maintain updated customer information in business systems and other databases.
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.
- Assure compliance conformity with import/export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards.
- Manage the intercompany orders and providers delivery dates to ensure we meet the customer expectations
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Back up other team members depending on the business needs
- Handle any additional tasks as needed.
**Who You Are**:
You establish and maintain effective customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You anticipate and adjust effective contingency plans. You display a can-do attitude in good and bad times.
**For This Role, You Will Need**:
- Education: A bachelor's degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field.
- Communication Skills: You'll need excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively.
- Experience: 1-2 years of combined experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields.
- Language Skills: Intermediate level of English proficiency is required.
- Availability: You must be willing to work during the following schedules: 6am to 3pm, 7am to 4pm, or 8am to 5pm.
**Preferred Qualifications that Set You Apart**:
- Experience dealing with customers via phone systems.
- Prior experience interacting with customers or the sales team, along with data entry experience.
- Technical Skills: Proficiency in using order management software such as Oracle and CRM. Knowledge of Microsoft Excel for analyzing and reporting data
- Attention to Detail: Being meticulous in processing orders, maintaining records, and resolving any discrepancies to keep customers happy and ensure accurate inventory management.
- Organizational Skills: Ability to prioritize tasks, handle multiple orders at once, and meet deadlines in a fast-paced setting.
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abiliti
