**About HashiCorp**:
At HashiCorp, we're building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud.
Founded in 2012 and headquartered in San Francisco, 85 percent of our employees work remotely, strategically distributed around the globe.
From our inception we built the company with a remote-first approach because we believe talent has no boundaries.
**About the role**
Our Order Management Specialist is a crucial player in the service we provide our customers.
As an Order Management Specialist, you will ensure the most challenging/complex customer orders are processed efficiently and timely, in compliance with company requirements and quality expectations, and help ensure an excellent customer transaction experience.
While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management.
This position is a prime opportunity for an experienced OM professional looking to contribute with a high-tech industry leader.
**Your day-to-day**
- Review contracts and order paperwork for completeness and accuracy
- Work with the Deals Desk, Revenue, Sales Representatives, or others to obtain necessary documentation required for each order
- Track deals through document revisions and delivery of service
- Process orders to meet and exceed expectations in alignment with high-quality output
- Create private offers on various Marketplace Platforms (AWS,Azure, etc.)
- Proactively communicate issues back to management and follow order management processes
- Participate in related cross-functional projects that will help scale the business
- Contribute to additional Order Management activities as assigned
**Requirements**:
- Bachelor's degree (or equivalent experience)
- Skills and experience typically commensurate with at least two years of Order Management experience in a complex environment while contributing to a growing capacity.
- Demonstrated ability to work with a diverse team and influence/drive change across functions
- Well-organized; able to effectively handle multiple tasks and prioritize
- Strong verbal and written communication skills
- Self-motivated with a knack for being meticulous / detail-oriented
- Possess an outgoing, positive team player attitude with a strong work ethic
HashiCorp embraces diversity and equal opportunity.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We believe the more inclusive we are, the better our company will be.
LI-MH1 #LI-REMOTE
HashiCorp embraces diversity and equal opportunity.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We believe the more inclusive we are, the better our company will be.
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