Order Management Specialist - Cost Rica (hybrid)
Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science. (With a proud history of innovation dating back more than a century), we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.
Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.
The Customer Service Specialist (CSS) is responsible for coordinating and following up the orders of the LSI business, for this purpose, they will have to interact with stakeholders and customers while establishing and maintaining exceptional customer service and customer satisfaction for standard account base.
Essential Job Functions:
- Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
- Ensures and provides quality service to both internal and external customers. - Builds and maintains ongoing relationships with customers.
- Serves as communication link between customers and sales team to assure customer's needs are met.
- Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
- Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
- Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.
Qualifications & Experience:
- HS Diploma and experience shared service center, a college degree preferred.
- 1-3 years experience in customer service in a manufacturing environment.
- 1-3 years of supply chain experience is necessary.
- SAP experience highly desired.
- Microsoft office experience.
- English is mandatory.
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
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