**Job Description**:
Job Overview
- This position specializes manages purchase orders from customers from order entry to order fulfillment.
- Handles customer inquiries and concerns which typically require identifying solutions by selecting from alternative courses of action.
- Serves as a first level escalation resource for routine and basic non-routine issues brought up by others whether internal stakeholders or external customers.
- Assists in analyzing customer service reports and handles special requests related to order resolution.
- Handles inquiries of within customer service areas, such as Account Management, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Main Duties & Responsibilities
- Responsible for ePop user access administration: Process ePOP access request from countries. Grant, change and remove access. Perform annual ePOP users access review and housekeep access.
- Manage ePOP operations such as but not limited to: Performing ePOP Teaching base on countries' request/requirements. Processing Customer PO in ePOP. Ensuring Customer PO flow into ePOP system. Ensuring Customer PO processed correctly in ePOP. Ensuring "ePOP Processed PO" flow out from ePOP to Web-Method/CMT/NGG. Ensuring "ePOP Processed PO" reach 3M ERP system (OLOPS, COFS, SAP) - Monitor Customer PO performance in ePOP
- Work closely with countries Super user to activate ePOP customer as "Touchless"
- Perform billing exemptions and review blocked orders on a regular basis. - May be required to perform SOX controls as part of compliance expectations.
- Responsible for resolving simple to mid-complex issues and providing issue resolution according to the set guidelines provided.
- Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
- Coordinates in a timely manner with different teams with high level of accuracy and critical thinking. Generate and provide simple reports and analytics directly related to the function
Qualifications & Experience
- Supervised Practice Experience in areas as Order Management, Customer Service or Customer Issue Resolution.
- Currently studying College - High School Diploma.
- Intermediate Level of English
- Demonstrated detailed orientation and working with operational processes
- Working across a wide array of organizations, countries and business or functional processes.
- Individual must be detail oriented, self-directed and have strong independent problem-solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
- Excellent communication and presentation skills
- Strong analytical capabilities and demonstrated process improvement
- Proactive problem solving and proposing solutions
- Ability to work both independently and lead efforts as part of a team
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Imagine your future in 3M
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
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