**Main Responsibilities**
Primary responsibilities for this position include, but are not limited to, the following:
- To execute the order entry process for MSD products as per received instructions
- To validate and process Credit/Debit/Return notes for customers as required
- Guarantee that all keyed information follows the established guidelines present in the corresponding Work Instructions for each attainable process.
- Meet internal Service Level agreements, quality standards and daily volume in a satisfactory manner.
- Through daily problem resolution, identify and propose process improvement
- Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
- Properly and effectively report issues that cannot be resolved real time
- Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
- Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
**Required**:
- Minimum of 1 years of experience in a finance or accounting department of a multinational company
- Business Level fluency (oral and written) in Spanish and English languages
- Experience using SAP
- Advanced college degree.
- Basic to Intermediate PC skills (MS Excel, Word, PowerPoint)
- Works effectively in a fast-paced, dynamic environment, under pressure and with a high degree of professionalism
- Team player with a focus on collaboration and goal achievement.
- Strong communication, interpersonal, and organization skills
- Proven commitment to educational and professional development
- Possess a high degree of integrity and personal ethics in implementing corporate policies and procedures
**Preferred**:
- Pharmaceutical industry experience
- Customer Service Experience
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular**Relocation**:
Domestic**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R167383