**Duties and Responsibilities**
**Specific functions enumerated according to importance.**
- Reviews all orders that he/she will process (Account name, PO numbers, complete catalog numbers, quantities, voltages, shipping instructions, any additional special instructions).
- Enters the PO into the Web Order Entry Form.
- Check pricing in the PO if it matches the system and rejects accordingly if there is a discrepancy.
- Verifies acceptable payment terms.
- Tracks down all in-question Purchase Orders.
- Performs other duties and responsibilities as assigned.
**Specific responsibilities/accountabilities in terms of the following**:
- **Work of others - **Ensures that orders are entered in a timely manner; works and collaborate with all members of the program.
- **Information**:
- Enters accurate information of customer details and request in the provided CRM tool.
- **Decision-making - **None as all important decisions are coursed to either the team leader and/or the Customer Support Manager
- **Consequence of Error**:
- Decrease customer satisfaction, increase in the number of returned items due to incorrect data entry, loss profit and could potentially lead to loss of market share.
- **Responsibility for Resources - **Responsible for all company assets and materials issued to the Customer Support group of ASCO organization.
- **Responsibility for Information - **Must ensure accurate information of reports and information sent out to ASCO management.
**Qualifications & Skills**
- **Educational attainment requirement/s - **College Graduate
- Good customer support skills
- Excellent typing skills
- Multi-tasking skill in a fast-paced environment
- High sense of urgency
- Strong written and verbal skills
- Ability to work well under pressure.
- Accurate in delivering results.
- Detail Oriented
- Resourceful
- Good comprehension skills
- English Level: B1
**Working Conditions**
Customer Service team delivers assistance to US customers therefore the person on this position must comply with **US business hours and working days.**
- Schedule: Monday through Friday from 8am to 5pm EST
- US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.
