The job purpose is for tier 3 support of Emerson Automation Solutions Business Applications users global working in conjunction with offshore resources to identify and resolve issues raised to the Application Support Group.
**In this Role, Your Responsibilities Will Be**:
- This position will be responsible for carrying out Production support for the Global Oracle ERP Instance for Emerson Automation Solutions. Requires expert skills in Troubleshooting, Problem resolution and Communication.
- Critical success factors include:
- Work with Oracle Technical Support on Service Request resolution.
- Provide guidance in data preparation and migration.
**Who You Are**:
You build and deliver solutions that meet customer expectations. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You provide timely and helpful information to individuals across the organization.
**For This Role, You Will Need**:
- Student or BS with a technical background (MIS, Computer Science, Engineering)
- Strong presentation, communication, and facilitation skills (both oral and written)
- Must be able to work at the office, 5 days a week (for 6 months)
- Must be able to work from 10:00 A.M. to 7:00 P.M.
**Preferred Qualifications that Set You Apart**:
- Experience with Oracle R12 E-Business Suite in a Global Finance environment is a plus
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.
We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
