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**Job Title: Ops Training Specialist II**
**Location**: Costa Rica
**Employment Type**: Full-time
As Training Specialist you will contribute to the execution of the global and local learning strategy, ensuring that our people possess, all the necessary capabilities and skills to meet current and future business performance ambitions. This is a critical role for ensuring the smooth running of our Costa Rica site as well as for promoting a sustained positive learning culture.
**Key Responsibilities**:
- Work in partnership with local people managers, the site leadership team and with the global Learning & Development team to define and execute the GBS Costa Rica Learning and Development plan that meets short-term priorities whilst focusing on long term business objectives.
- Proactively lead all aspects of learning initiatives (Analysis, Design, Develop, Implement, Evaluate, Administrate), including new hire On-boarding, Professional and Process training, leadership, competencies and culture development initiatives. Build and maintain effective work relationships with internal and external stakeholders.
- Be point of contact for training completion and administration issues
- Organize, facilitate team buildings or team development sessions
- Build, lead, train and support the local internal trainer network, act as the point of contact for them
- Develop and maintain training calendar and training catalogue
- Administrate and track training completion and attendance
- Create training reports
- Ensure audit readiness on the Learning and Development area
- Support HR when L&D is in scope for audit
- Measure the effectiveness of training events and learning initiatives, including clear metrics that drives continuous improvement
- Act as the local ambassador for corporate learning and development programmes
**Skills**:
- Ability to work in a fast-paced, complex, and rapidly growing/changing work environment
- Excellent communicator
- Self-motivated with a bias for action and a keen sense of urgency
- Demonstrable ability to work with and influence business leaders to define and execute L&D plans that support long term business objectives.
- Passion about training, desire and ability to teach and help others
- Strong project - and stakeholder management skills
- Strong written, verbal communication skills and presentation skills
- People-oriented attitude
- Ability to handle multiple tasks and solve complex problems
- Display attention to detail and accuracy
- Good organizational skills and the ability to prioritize and / or delegate effectively
- Demonstrate judgment, tact and diplomacy in dealing with internal and external customers
**Experience**:
- 3+ years trainer experience, preferably in shared service environment
- Demonstrable Learning and Development experience gained within a complex, shared services environment
- Strong experience in adult learning and development
- Evidence of working within a matrix managed environment with proven ability to influence and drive change
- Experience in an operational business environment; demonstrable customer-focused approach
- Proven experience in implementing programs and processes that yield positive results
- Exposure to process improvement efforts (e.g. Kaizen, PPI, six sigma, practical process improvement)
- Experience with a Learning Management System is a plus
**Education**:
- Bachelor's degree required; master's degree in a relevant field (e.g., MBA, organizational psychology, adult learning, etc.) is a plus
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._