Ops Accounting Rep (C05) (Hybrid)

**Job Purpose**:
**Key Responsibilities**:

- Meet SLA's and expected response times as well as productivity goals.
- Attend escalations when assigned by manager or supervisor
- Train new agents when required.
- Follow up with users in a timely manner and proactively.
**Qualifications**:

- Fluent in Spanish, English and Portuguese.
- Excellent spoken and written communication skills.
- Good analytical skills in order to determine the best course of action when encountering a customer service issue.
- Very good organizational skills and prioritization.
- Ability to work as part of team with constant interaction and collaboration with peers.
- Basic College (BA) or (BS) or studies in progress preferred.
**Desirable**:

- Understanding of P2P, accounting or finance processes.
- Operational experience in a shared services environment.
**Competencies**:

- Attention to Details
- Customer Orientation
- Teamwork

C05
- **Job Family Group**:
Operations - Services
- **Job Family**:
Accounting Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting