Position Summary
The Operations System Administer, Contracts, and Quality will act as the central point of ownership for all system administration and input of data for Destination Services contracts and quality score data.
This position will act as matrix role providing support to Global Destination Services, Supply Chain, Accounting, and Information Technology.
Primary Responsibilities
The Operations System Administrator will be centrally accountable for the following:
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Serviceengine Administration—Destination Services
- Entering new client programs, contracts, and contacts
- Adding new program managers or employees
- Posting, updating, auditing, and adjusting fees
- Auditing Destination Service Consultant payments and fees on daily basis
- Assisting with the financial close process to ensure all files are processed completely
- Monitor and complete incoming contract requests
- Work with Dwellworks Legal and Compliance team to ensure all pricing and programs comply with internal standards
- Assist Account Management, Client Service Directors and Operations teams with pricing and program questions, as well as requests
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Quality Survey Administration
- Entering all survey data that we receive from clients or internal surveys into Serviceengine and the Business Intelligence tool on a daily basis
- Managing internal survey distribution process
- Sending reminders for survey completion
- Working with Financial Planning and Analysis team to maintain data integrity
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Other duties and responsibilities as assigned
Required Skills and Abilities:
+ Fluent in both written and oral English
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Strong ability to multitask and prioritize
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Communications skills, specifically the ability to communicate effectively in a constructive and professional manner
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Attention to detail and strong organization skills
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Team player, customer-drive and able to work in a dynamic work environment
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Ability to work independently
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Strong computer skills and understanding of systems and software
**Qualifications**:
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Education: Bachelor's degree in a Business-related field
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Preferred Experience: Operating systems and data entry experience or other IT and technology field experience, understanding of cultural differences and experience working with people from various cultures
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Our Perks_**:
- Salary in US Dollars.
- 5 additional days of vacation per year.
- Private medical and dental benefits.
- Casual environment
- Currently working remotely, future hybrid environment.
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