Operations Manager

**Overview**:
We're in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team managers, drive overall employee engagement, and ensure financial targets are achieved while building and maintaining relationships with key client contacts. A career in tech. Work with the biggest and best names in technology. We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it's the reason we've grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

**Responsibilities**:
**Qualifications**:
**Dynamics is a good fit for you if**: - You're familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows. - You're proficient in both written and oral English. - You're creative, adaptable and have strong problem-solving skills. - You're customer-obsessed, take the initiative and exceed expectations. - You're a fast learner interested in understanding our products. - You're proficient in both written and oral English. In this role: - 5 - 10 years of experience in technical support, software support, IT operations or infrastructure services are required, with at least 3 years of managing teams. - A bachelor's or master's degree in business administration, projects, economics or a related field is preferred. - Experience in supporting cloud-based technologies is helpful. - Excellent understanding of technology-based environments and solutions is required. - Certification in MS Azure, MCSE, CCNP, Linux, and/or in the core team technologies is preferred. - Strong organizational, planning, leadership, and management skills to motivate and develop employees are required.