Operations Analyst, Payments - Santa Ana, Costa RicaAre you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Operations Analyst, Payments.Western Union powers your pursuit.In this unique global role, you will be part of our cross-functional team in which you will be responsible for execution of operational intelligence, insights & analytics function supporting our global money transfer operations for digital payment infrastructure, digital bank operations, digital & retail debt collections, among others. The position will provide key data insights to our global operations functions on big data analysis, operational performance & reporting which are critical for business decision making and global optimization initiatives. The position will work closely with cross-functional global and regional teams in dynamic working environment, aiming to deliver best in class solutions to our customers, agents and business partners.Role ResponsibilitiesSupports our operational intelligence, analytics & reporting function supporting various global operations functions.Supports operational readiness for digital payments operations, digital banking, digital & retail debt collections, among others.Ensure timely, accurate & complete reporting of operations performance, supports Monthly/Quarterly Business ReviewsHeavily involved in Continuous Improvement, Automation, Automation, process Optimization initiativesAbility to work in cross-functional and collaborative working environment globally.Role Requirements3+ years of financial industry experience, including any of the following: e-commerce, Payment Gateways, Acquirers, Processors and/or Associations.Bachelor's in Technology, Mathematics, Engineering or Finance fieldsProven experience in analytics & reporting in regional or global environment.Proficient in the use of data Analysis, statistical & reporting tools like: Advanced Excel, SQL, Power BI, Phyton, R-Studio, Power Automate, Pointillist, Snowflake, JIRA, Scrum.Process Automation/Blue Prism, Agile and/or Machine Learning experience is highly desired.Desired with some previous experience on VISA/Master Card dispute resolution process. will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
