**Job Title: FRSS Costa Rica Risk and Control Senior Manager, Financial Services, SVP**
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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
If you think the open position you see is right for you, we encourage you to apply!
**Our people make all the difference in our success.
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As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests.
As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company.
Our technology solutions are the foundations of everything we do.
We keep the bank safe and provide the technical tools our workers need to be successful.
We design our digital architecture and ensure our platforms provide a first-class customer experience.
Our operations teams manage risk, resources, and program management.
We focus on enterprise resiliency and business continuity.
We develop, coordinate, and execute strategic operational plans.
Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.
Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations.
We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations.
We also deliver excellence in mission-critical, global products and local services for 84 countries.
Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units.
Our diverse profile of products and services touches every Citi employee.
Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar.
We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset.
90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home.
Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community.
We are long-standing champions of diversity, which is consistently reflected in our decisions and actions.
Our employees value meritocracy demonstrate passion for growth and development, and model dignity and respect for all.
**Responsibilities**:
- ** Strategic Risk Management**: Provide sound guidance to FRSS Costa Rica center head and reporting operations managers to incorporate robust risk management framework into reporting functions, and drive adherence to established policies and procedures including identification of critical processes, assessment of risks and enablement of key controls to mitigate risks.
Propose creative and pragmatic solutions for risks and control issues.
Support the implementation of Citi wide initiatives and projects including key corporate policies and procedures
- ** People Management**: Lead a team of intermediate and senior risk and control professionals.
Develop, coach, guide, and drive a high performing culture.
- ** Internal and External Audits**: Oversee and manage internal & external audits engagements in close coordination with Costa Rica reporting operations leads and process teams globally; engage across other FRSS service centers as appropriate.
Support audit teams in conducting the audits including articulation of the audit queries, process descriptions & flows, risks & controls, and Entity Level controls.
Ensure all the audit requests are met timely.
Manage Audit and business monitoring.
Guide the reporting operations teams on audit Risk Control Matrix, Audit Issues & remedial actions.
- ** Process Reviews**: Coordinate reviews to understand the end-to-end process, evaluate and highlight exposures of key control deficiencies, analyze root cause, and ensure management has effective and timely remediation plans.
Assist the FRSS Costa Rica center head and reporting operations managers to identify Risk and Control gaps/ weaknesses, analyze root cause, and develop robust and practical correction action plans to improve the quality and effectiveness of the control environment.
- ** Issue Management**: Evaluate exposure of control deficiencies and ensure effective and timely control remediation plans are established (i.e.
Corrective Action Plans, etc.).
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