Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
Follow up with the new hire to have their onboarding documents completed in Talent Suite, perform hiring confirm, follow up with SPOC's to reach out to the HM or FDS to have I-9 section 2 complete, review validate if ID uploaded into Talent Suite is acceptable according to USCIS/Canada guidelines, perform audit after start date by downloading around 10 documents from talent suite, add employee's talent ID and date of joining in each page with Adobe and create a package to be uploaded into box, and create audit transmittal sheet and upload it into box. Certify proof of identity and work authorization for all new hires in Canada, change Brassring HR status after offer acceptance including ordering ADP, generate talent ID, follow up to GEVS prior to start, perform pre-hire confirm to fix all the possible workday errors and prevent failures, but also includes oversee all the Workday errors after we send record to Workday, this is to make sure employee landed successfully in Workday and reducing the risk of missing an employee's payroll cycle/pay. This a daily basis activity where follow up to TAP and HM is needed to make sure they provide current information to correct workday error, some tasks cannot be preventable and requires many daily hours to investigate and get the source of the error. Without this activity we run the risk of missing new hires Workday profile, therefore they will not be added to payroll, benefits and/or any downstream access.
Required Technical and Professional Expertise
**Problem Solving**:
Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.
**Impact on Business/Scope**:
Preferred Technical and Professional Expertise
**Contribution/Leadership**:
Works on professional projects;work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.
**Communication/Negotiation**:
Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
**Environment**:
Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?