ClearSource is a business process outsource company with operations in the United States, Philippines, and Costa Rica. We are seeking a detail-oriented professional with experience in both office management and human resources to help run our office in Escazu. This position will require someone who is self-directed and works well autonomously, is detailed oriented, fully bilingual, and who possesses a solid understanding of Costa Rican labor law and standard employment practices. The majority of our staff work from home. This will be a flexible work arrangement opportunity with some time in office and some time working from home on a weekly basis. This position will require a high level of coordination with our staff in the U.S. and Philippines.
- Provides day-to-day direction in all aspects of human resources, including supervision and support call center.
- Responsible for implementation of assignments agreements, Hiring, interviews, and training new staff for CR employees.
- Responsible for employees' life cycle which includes but is not limited to Onboarding, change management, and termination of employees (standard HR work)
- Develops and assists with the implementation of human resource programs for the CR office with a concentration on labor law and legal issues.
- Handles discipline and termination of employees in accordance with company policy
- Oversee the planning and holding of occasional employee events, such as training graduation events or other all-employee events
- Provides constructive and timely performance evaluations.
- Receive and process mail, including invoices, packages, etc.
- Initiate payments to vendors, reimbursement requests to employees, etc.
- Work with the company's accountants/bookkeepers to ensure that all invoices and receipts are properly organized
- Manage the company's small, but growing, Escazu office, including the procurement and maintenance of office supplies and equipment
- Assist with the management of staff payroll, including payroll dispute research and resolution
- Oversee the efforts of third-party janitorial services to ensure office cleanliness
- Manage the company's assets and equipment (procurement, storage, delivery to employees working from home, inventory management, receiving and/or replacing returned equipment, etc.)
- Organize and maintain all digital and physical files for the office
- Manage technology needs of the country manager and overall office
- Provide administrative support to the country manager and other team members
- Set up and manage local accounts and companies, including those of banks, accountants, payroll, recruiting, and legal firms
- Conduct online research as needed to perform the responsibilities of the role
- Make travel and lodging arrangements for visiting clients and employees
- Research and purchase various personal and professional items, as needed
- Assist with the management of the country manager's calendar
**Requirements**:
- Fully bi-lingual, English and Spanish
- Resourceful—a great problem solver
- Very organized and detail-oriented
- Strong analytical and problem-solving skills.
- Ability to think and act strategically in a business setting—to add value rather than just executing tasks as told
- High level of emotional intelligence and self-awareness
- Ability to work independently while also feeling part of a team
- Reliable and driven but able to contribute to a fun and relaxed work environment
- Tech savvy
- Self-motivated, dependable, and thorough
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Thorough understanding of country-specific employment laws as warranted.
- Ability to easily travel to and from the office as needed
**Education and Experience**
- BS/BA in human resources, international relations, or other business-related fields or an equivalent amount of experience and training.
- 5 years of relevant experience in both office management and human resources.
- At least two years of international human resource experience.
- Fluency in English.
- Master's degree, MBA, or a related advanced degree preferred.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
**Physical Requirement**
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
The job is generally conducted during the hours of 8:00 am - 5:00 pm, Monday - Friday, with occasional after-hours or weekend work. We offer a competitive salary, based on experience, and a flexible work environment with a blend of work-from-home and in-office.
**Benefits
