IntroductionThe HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.Your Role and Responsibilities1) Accountable for the end-to-end regional separations processing delivered in compliance with all relevant legal/financialand company policy/procedures.2) Execute daily operations, Interact with company's employees and ex- employees, providing information during their Offboarding process, working on different tools, maintaining weekly and monthly reports.3) Initiate continuous improvement opportunities in delivery processing focused on identifying non-value add steps to be eliminated, steps to be simplified and automated in an effor to improve the employee/manager experience.4) Interact with key stakeholders like country HR leaders, ER/LR teams and counterparts in the upstream and downstream processes.5) Ensure timely business reports, issue logs and trackers are produced.6) Display a proactive behaviour with the ability to meet deadlines while in compliance to policy and process guidelines.7) Work in a collaborative manner, display flexibility, respond positively in a changing environment.Required Technical and Professional Expertise1) Experience in HR operations, preferably multi-region.2) Experience in understanding and documenting desk procedures and processes.3) Demonstratable experience of process optimization initiatives in HR processing.4) Excellent English communication skills with experience in managing global stakeholders.Preferred Technical and Professional Expertise1) Familiar with HCM on Workday and SAP2) Experience in cross functional HR process3) Intermediate/Advanced Software Excel, Word, Power Point, Wokday and Outlook4) Analysis and decision making5) Communication / Negotiation6) Problem solving7) Client Services experience8) Flexibility9) Proactive and Teamwork10) Organization SkillsAbout Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?
