**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.**Your Role and Responsibilities**The O365 Collaboration Administrator has moderate to advanced level skills in one or more communication and collaboration technologies, both on-premise or on cloud. This includes common collaboration tools from Microsoft (Office 365, Exchange, SharePoint, OneDrive, Skype, Lync, Teams, Yammer, AD/AAD, etc), Cisco (WebEx, Jabber, etc) and others.**Responsibilities**:- Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.- Keep tickets updated at all times for better clarity regarding progress.- Raise change tickets and represent them in CAB review board, implementing them in the customer environment as required.- Maintain the customer's collaboration environment in a healthy state and take proactive measures to prevent incidents.- Maintain a positive compliance posture of the customer's collaboration environment at all times.- Participate in customer, account and internal delivery interlocks for better governance and controls.- Work with the vendors on escalations and seek closure on issues- Participate in the timely resolution of major incidents in the customer's collaboration environment**Required Technical and Professional Expertise**- Moderate to advance level Knowledge of collaboration technologies. This includes (but is not limited to) major workloads within the Office 365 Suite across various licenses and its on-premise components, including Exchange, SharePoint, Skype, Lync and similar Collaboration products such as Yammer, Cisco WebEx and Jabber- Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)- Knowledge of Microsoft Security Products (i.e. Enterprise Mobility + Security (EMS))- Knowledge of Scripting (i.e. PowerShell)- Basic Knowledge of Windows Server Administration- Ability to communicate effectively (Written and Oral)**Preferred Technical and Professional Experience**- Certifications MCSA/MCSE: Exchange 2010/2013/2016/O365**Required Education**High School Diploma/GED**Preferred Education**Associate's Degree/College DiplomaDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.**Other things to know****Primary Job Category**Technical Specialist**Role (Job Role)**Systems Management Specialist**Employment Type**Full-Time**Contract Type**Regular**Position Type**Early Professional**Travel Required**No Travel**Company**(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada**Is this role a commissionable / sales incentive based position**No
