Role Summary
Role Responsibilities
- Responsible for supporting the scoping, planning and deployment of solutions across the O2C process area, partnering closely with O2C Global Tower project team, digital and operational teams.
- Accountable for individual results and for the impact of the results on the team and on interrelated activities.
- Accurately and timely perform all activities, according to the relevant requirement.
- Match incoming payments against open items, investigate any differences.
- Communicate with internal and external counterparties in an effective and efficient manner
- Provides regular status updates to Project Lead and Leadership ensuring project remains on track and aligned with overall program plans and timings.
- Ensure the appropriate oversight and measurement of activities through standard operational performance reporting to ensure identified performance targets including internal and external benchmarks are achieved, identifying recommendations for action and improvement.
- Ensure escalations are managed and resolved in a timely manner ensuring appropriate management oversight where necessary.
- Ensure work instructions, training documentation and other process related documents are maintained and updated in a timely manner.
- Support the delivery of E2E value realization initiatives including the optimization of credit risk processes through standardization, process improvement and technology.
- Provide support to Management in the execution of day-to-day operations and delegated activities.
- Support management in cultivating a strong GBS culture based on core Pfizer values, talent management and talent development across all O2C colleagues based within their own regional hub location, both direct and indirect reports.
- Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements including the support of periodic PC control performance and internal/external audit.
**Qualifications**:
Education and Experience
- English language requirement to support effective engagement with Customers and colleagues/business partners as needed
- Degree in Finance or Economics or Accounting preferred
- Desirable experience in Accounts Receivable and/or other order to cash related
- Great verbal and written communication skills
- Business English language skills (written and verbal) required
- Experience with financial shared services preferred
- Formal Project Management or Lean Six Sigma training a plus but not essential
- Formal experience or training related to enterprise systems deployment, programming or automation a plus
- Demonstrated experience of working as part of a global team/initiative
Technical Skills Requirements
- Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required
- SAP ERP system experience preferred
- Strong understanding of O2C control performance and related SOP's
- Organized and experienced in managing multiple tasks and timelines at once
- Good understanding of digital capabilities, and deployment methodologies
- Experience of project management including coordinating virtual cross-functional teams required
- Good verbal communication skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written process documentation
Work Location Assignment: Flexible
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Finance & Accounting
LI-PFE